Privacy Policy
Effective Date: 25/11/2025
This Privacy Policy & Data Protection Policy (“Policy”) explains how QUAPE PTE LTD (“we”, “our”, “us”) collects, uses, discloses, protects, and manages personal data in accordance with applicable data protection laws, including but not limited to the Singapore Personal Data Protection Act (PDPA) and, where applicable, the General Data Protection Regulation (GDPR).
1. Scope of This Policy
This Policy applies to all personal data collected through our: – Websites (including quape.com and related domains) – Hosting services and client portals – Mobile applications and digital platforms – Email communications and support systems – Offline interactions and business operations.
2. What Personal Data We Collect
We may collect and process the following types of personal data:
- Full name
- Company name
- Email address
- Phone number
- Billing address
- IP address
- Payment and transaction details
- Login credentials (username and encrypted password)
- Service usage data
- Support tickets and communication logs
- Any other information you voluntarily provide
3. Purpose of Data Collection
We collect and use personal data for the following purposes:
- To provide and manage our hosting and IT services
- To process payments and invoices
- To create and maintain client accounts
- To provide technical support and customer service
- To send service updates and important notices
- To improve our services and user experience
- To comply with legal and regulatory obligations
- To prevent fraud, abuse, and security threats
4. Disclosure of Personal Data
We do not sell or trade your personal data. We may share your data with:
- Payment gateway providers
- Data centre and infrastructure partners
- Domain registrars
- Cloud and service providers
- Legal or regulatory authorities (when required by law)
All third parties are required to adhere to strict data protection and confidentiality obligations.
5. Data Protection & Security Measures
To safeguard personal data, we implement:
- Encryption of sensitive data in transit and at rest
- Firewall and intrusion detection systems
- Role-based access controls
- Secure authentication mechanisms
- Regular security audits and vulnerability assessments
- Wazuh and monitoring systems
- Automated patching and system hardening
- Secure backup and disaster recovery procedures
Access to personal data is strictly limited to authorised personnel only.
6. Data Retention Policy
Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, or as
required by law. When data is no longer required, it will be securely deleted or anonymised.
7. Your Rights
You have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Withdraw consent where applicable
- Request deletion of your data (subject to legal obligations)
- Object to processing in certain circumstances
Requests can be made by contacting us at the details below.
8. Cookies & Tracking Technologies
Our websites may use cookies and similar technologies to:
- Enhance user experience
- Analyse website traffic
- Track session information
You may disable cookies through your browser settings, though this may affect site functionality.
9. Cross-Border Data Transfers
Where personal data is transferred outside Singapore, we ensure that appropriate safeguards are in place to maintain equivalent levels of data protection.
10. Internal Data Privacy Governance
QUAPE maintains strong internal data governance practices including:
- Staff confidentiality agreements
- Regular data protection training
- Incident response procedures
- Data breach response and reporting framework
- Access logging and monitoring
- Secure data handling procedures
11. Data Breach Management
In the event of a data breach, we will:
- Immediately contain and assess the incident
- Notify affected individuals and authorities where required
- Implement corrective actions to prevent recurrence
12. Links to Third-Party Sites
Our websites may contain links to external websites. We are not responsible for the privacy practices or content of such third-party sites.
13. Updates to This Policy
We may update this Policy from time to time. Any changes will be published on our website with the updated revision date.
14. Contact Information
For any questions or requests relating to this Policy, please contact:
QUAPE PTE LTD
Email: support@quape.com
Website: https://www.quape.com
15. Consent
By using our services and website, you consent to the collection and use of your personal data as outlined in this Policy.